Terms & Conditions
Last updated: October 9, 2026
These terms cover your use of livewithember.org (the "site"), calls and texts to our support and crisis line, and Ember Team Alerts, our internal text-message program. By using the site, you agree to them; if you do not agree, please do not use it.
About the site
The site describes Ember's live-in and home-based support and how to reach us. It is general information, not medical, clinical, legal or financial advice, and contacting us does not by itself make you an Ember client.
Emergencies
The site, the contact form and email are not emergency services. If you or a loved one is in immediate danger, call 911. You can also call or text the 988 Crisis Lifeline anytime.
Using the site and our content
Use the site lawfully: do not disrupt it, access it without permission, or send spam or harmful content through the contact form. The text, images, video, logo and design belong to Ember or to the people who license them to us; you may view and share pages for personal, non-commercial use, and should ask us before reusing anything else. Sites we link to but do not control, such as social-media pages and crisis resources, are responsible for their own content and practices.
SMS / text messaging (Ember Team Alerts)
- Program: Ember Team Alerts is Ember's internal alert line. When someone sends a message through the site's contact form, we text the details entered to Ember team members so we can respond quickly. Only team members who agree in writing are enrolled; the public cannot sign up and is never texted from this program.
- Frequency: varies; one alert is sent for each contact-form message.
- Cost: Message and data rates may apply.
- Opt out: Reply STOP to any alert to opt out.
- Help: Reply HELP for help, call 857-209-4405, or use livewithember.org/contact-us.
- Carriers: Wireless carriers are not liable for delayed or undelivered messages.
- Support and crisis line: calls and texts to 857-209-4405 are carried by our communications providers and answered by Ember team members. We text you only within a conversation you start. Message and data rates may apply.
- Privacy and consent: our Privacy Policy explains how phone numbers are collected and used. We never sell or share mobile information or SMS opt-in data with third parties or affiliates for marketing or promotional purposes, and we never send marketing texts to anyone without their express written consent.
Disclaimer and liability
The site is provided "as is"; we do not promise that it will always be complete, current or free of errors or interruptions. To the extent the law allows, Ember is not liable for indirect or consequential losses arising from your use of the site. Nothing in these terms limits liability that cannot be limited by law.
Changes
The current version of these terms is always on this page with its "Last updated" date.
Contact us
Ember · connect@livewithember.org · 857-209-4405 · livewithember.org/contact-us